We Can Help
QUICK SELF HELP
For all parts and warranty-related questions, please visit your local Elite dealer.
Who is my dealer?
Your local authorized Elite retailer can be found using our convenient Dealer Locator. In the event that you don't have a retailer nearby, please contact us.
How do I get the custom bow I ordered online?
When you place an online order for your Elite, our skilled manufacturing team immediately gets to work building your bow to your exact specifications.
In the meantime, our Customer Service Team contacts the dealer you selected at checkout. Our team lets them know that you've chosen them as the dealer to receive your bow and ensures that the team at the dealer's shop is aware that the bow will be arriving.
Once your bow is built, we ship it to the dealer you've selected during the checkout process. You'll receive a tracking number for your order, so you'll know when to expect your bow. Most bows ship within 15 days from order - and in some cases, much faster.
When can I expect my bow to arrive?
Most new bow orders ship within 15 days from order. In some cases, your bow will arrive much faster, depending on a number of factors, including the overall demand on our manufacturing systems at the time you order. If we expect - for any reason - that your bow will be delayed, we will contact you and let you know as soon as we do.
Can you tell me if my dealer has stock in a bow model?
Unfortunately, we do not have any visibility to our Retail Partner's inventory. We recommend that you contact them directly product availability. Please click HERE to locate your nearest Authorized Elite Retail Partner.
What is the Elite Archery Return Policy?
Please click here to see Elite Archery's complete return policy.
How do I return my order?
For all warranty and technical support, we encourage you to start with your local authorized Elite retailer. Your authorized retailer will have the knowledge and may have the parts on hand to help get you back up and running quickly. In the case of bows and related accessories, you must visit your local authorized Elite retailer.
While it doesn't happen often, it can be that we need to make an exchange or a return on apparel or general merchandise (see above for bow information). In these rare cases, please contact us to discuss and our Customer Service team will assist you.
Where is my refund?
If it's been more than 20 days and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
My bow was dry fired, is that covered under the warranty?
Any form of dry fire or derailment that causes damage to the bow is considered unintentional damage which is not covered by the Elite Archery Limited Lifetime Warranty. More information on your Elite Archery Warranty can be found in the Owner’s Manual.
Can I purchase parts direct?
We are dealer direct for Elite Archery parts, warranty and services. An Authorized Elite Archery Retail Partner will be able to assist you in ordering the parts needed while also providing exceptional service. Please click HERE to locate your nearest Authorized Elite Retail Partner.
For information related to financing your purchase with Klarna, please see the Elite Financing page.
What arrows do you recommend I use for my set up?
Selecting the correct arrow for your up is determined by many variables. We recommend starting off by finding the correct spine needed for your bow through spine charts provided by all arrow manufactures. For example, Easton, Victory and Gold tip will have these charts readily available through their websites.
What can I do if I stripped the screws on a component on my bow?
You are welcome to reach out to customer service either by phone (877-503-5483) or email (techsupport.north@togllc.com) and we will send you replacement screws. Please specify the type of bow and screws needed.
How do I order replacement limbs?
Limbs must be ordered directly through an Elite Retail Partner. Please find your nearest one HERE. Once new limbs have arrived, your retailer can install them and ensure your bow is properly set-up and performing to its highest standard.
Can I buy mods direct from you?
Mods must be ordered directly through an Elite Retail Partner. Please find your nearest one HERE. Once ordered, your retailer can install the Mod and ensure your bow is properly set-up and performing to its highest standard.
Can I purchase parts direct?
We are dealer direct for Elite Archery parts, warranty, and services. An Authorized Elite Archery Retail Partner will be able to assist you in ordering the parts needed while also providing exceptional service. Click Here to locate your nearest Authorized Elite Retail Partner.
How many turns can I back out my bow model?
Solid Limb bows can have 2 full turns taken out (counter clockwise) while split limb bows can have 3 full turns taken out (counter clockwise).
For more information, please refer to the Owner’s Manual for your bow model.
What should I do if I am having tuning issues?
We have several resources available to help tune your Elite bow. Please watch the instructional video HERE or some of the other resources available on our YouTube page. If these tips and tactics do not resolve your tuning issues then we would strongly recommend visiting your nearest Authorized Elite Retail Partner for additional service. Find your nearest one HERE.
Where can I find spec sheets for my bow?
All Elite spec sheets for most models can be found by clicking HERE.
What bow press should I use?
A complete listing of compatible bow presses can be found HERE.
Contact Us
Click here to send us a message and we will get back to you as soon as possible. Please be sure to include any relevant details such as an order number, account email, photos, or anything else that will help us answer your question.
We're here for you Monday-Friday 9 AM - 5 PM EST
