QUICK SELF HELP

Who is my dealer?

Your local authorized Elite retailer can be found using our convenient Dealer Locator. In the event that you don't have a retailer nearby, please contact us.

How do I get the custom bow I ordered online?

When you place an online order for your Elite, our skilled manufacturing team immediately gets to work building your bow to your exact specifications.

In the meantime, our Customer Service Team contacts the dealer you selected at checkout. Our team lets them know that you've chosen them as the dealer to receive your bow and ensures that the team at the dealer's shop is aware that the bow will be arriving.

Once your bow is built, we ship it to the dealer you've selected during the checkout process. You'll receive a tracking number for your order, so you'll know when to expect your bow. Most bows ship within 15 days from order - and in some cases, much faster.

When can I expect my bow to arrive?

Most new bow orders ship within 15 days from order. In some cases, your bow will arrive much faster, depending on a number of factors, including the overall demand on our manufacturing systems at the time you order. If we expect - for any reason - that your bow will be delayed, we will contact you and let you know as soon as we do.

What is the Elite Archery Return Policy?

Please click here to see Elite Archery's complete return policy.

How do I return my order?

For all warranty and technical support, we encourage you to start with your local authorized Elite retailer. Your authorized retailer will have the knowledge and may have the parts on hand to help get you back up and running quickly. In the case of bows and related accessories, you must visit your local authorized Elite retailer.

While it doesn't happen often, it can be that we need to make an exchange or a return on apparel or general merchandise (see above for bow information). In these rare cases, please contact us to discuss and our Customer Service team will assist you.

Where is my refund?

If it's been more than 20 days and you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

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